Features

Overview

Once upon a time, in a bustling kingdom filled with merchants and traders, there was a group of industrious creatures who sought to create a magnificent new tool for their customers. The Ginger Rabbit and his friend, the Pesky Squirrel, joined forces with their talented Burnley and marketing teams to bring their vision to life.

Their goal was to create a website that would remove any barriers to trade, empower the customer with more control, and simplify the web experience. This was no small feat, as they sold over £10 million worth of goods each year, with an average of 150 orders per day.

To accomplish this monumental task, the team scoured the land for inspiration, seeking the best practices of industry giants like Apple, Microsoft, Amazon, and even online grocers like Sainsbury and Ocado. They also harnessed the power of the latest AI technology and Chat GPT to create dynamic content tailored to each individual user.

As the project progressed, the team worked tirelessly to ensure that no detail was overlooked. They poured over mountains of data and used their keen instincts to guide their decision-making. And now, after months of hard work, they are ready to unveil their masterpiece to the world.

So please, dear reader, explore the new site to your heart's content. Click, tap, and swipe to your heart's content. The team has worked hard to make the experience feel familiar and intuitive, so you can navigate with ease. And if you find something amiss, fear not! The team is always looking for ways to improve, so don't hesitate to share your feedback.

Updates to the website in no particular order.

Improved Search

The customer can now search by product and literally anything they know to see results by product / categories and also search suggestions from other users...it's quite intuitive and will learn overtime.

Filters

Each product has had a bunch of attributes created for itself such as size, dimensions, colour for example.

Each product has been assessed for the attributes that best describe it enabling the user to see more products that are either in a family or that simply meet the filter criteria.

Variants

Also based around the attributes its like filters but Amazon style where the user never leaves the page.

You many also need

Found on the product page this considers what other customers have bought along side the product in view.

Favourites

For logged in customers via "Account Admin" they get a simple view of what they had, when they had it and the price they paid.

Filterable by the sections of the catalogue they appear in or by time frame,

Catalogue View

We were keen to tie in the 800 page catalogue form 2023 and make it more meaningful...so...if you click the page to can view the page and select other items on the same page too.

FAQ's

Customers can read what other customers have queried about a given product or post their own.

This is also available for account customers to ask questions relating to everything accounts.

All questions are sent to our panel of experts + Danny within the team to answer and are validated for accuracy and finally published.

NB. ONLY logged in users can ask questions

Quick Launch from our homepage

We have selected from our most searched items on our old website to drive content into our new.

Hit refresh on the title another batch is displayed.

Select*

Our selector are another slice of innovation to enable customers to make the right decision or to simply the buying process on the website.

We currently have completed work for fence*, gate*, tubeclamp* and letter* + we have lots more in the pipeline.

Bill of Material (BOM) and kits

A really tricky one to explain to customers over the phone but in the comfort of their home customers now be confident of the items they will receive when ordering x metres of fencing.

Complete your kits

I almost forgot about the bits the customer may need to complete their kit or things that essential to complete the job.

For example. The extra post for our fencing systems and maybe some bags of postcrete.

Shared Baskets

At the basket / checkout stage users can choose to save their basket with a unique code that they can share with friends and family to buy the goods from a single 6 character reference in a instance.

Your Orders (logged in customers ONLY)

Customer can view all their orders for the last 2 years, reprint an invoice and get a POD if applicable via tracking.fhbrundle.co.uk.

= customers can now see what we can see my logging into 6D.

Create Return requests (logged in customers ONLY)

In "YOUR ORDERS" customers can raise a PROBLEM with their delivery if it is within a timeframe in the last 28days.

Customer are guided through a 4 step process and also have the opportunity to upload photos to support their issue.

Pay their bills (logged in customers ONLY)

Customers can use our payment portal to pay for goods outstanding on their account for example