Company Returns and Refunds Policy

1. Delivery and Risk

You are responsible for the Products from the time we deliver them to the address provided in your order[cite: 3]. Risk in the Products passes to you from the moment you take possession of them.

2. Inspection and Rejection of Defective Goods

The Buyer may reject any Products that have defects apparent on normal visual inspection, or which do not conform to the relevant Revised Requirements[cite: 6]. To exercise this right, you must:

• Provide written notice of rejection to the Seller.
• Include full details of the relevant defect or discrepancy.
• Submit this notice within forty-eight (48) hours of delivery.

3. Return Procedures

Before returning any goods, you must contact your local branch and provide:

• Your order reference number.
• Specific details of the item to be returned.

4. Condition of Returns

Any item returned should be unused and in its original condition, including all original packaging. Once your return is received and inspected, we will arrange a replacement or process a refund based on your requirements.

5. Handling Charges for Non-Faulty Goods

Please note that returns of unwanted (non-faulty) goods will incur a 20% handling charge. This amount will be deducted from any credit or refund raised.

For further information, please see our Terms & Conditions of Sale.